At Kuulee Glass, we stand behind the quality of our products and are committed to your complete satisfaction. Our warranty policy is designed to resolve any issues promptly and fairly.

Policy Guidelines:

1.Reporting an Issue: Should you encounter any quality problems with your order (such as defects, damage, or non-conformity), please notify our customer service team within 7 days of receiving the goods.

2.Required Evidence: To help us quickly understand and resolve the issue, please provide clear photographs and/or a video of the problem, along with a detailed description. This evidence is crucial for a fair assessment.

3.Our Commitment: Upon receiving your claim and supporting evidence, we guarantee to investigate and provide a preliminary solution or response within 24 hours. Our goal is to ensure you have a clear path to resolution within one business day.

4.Resolution: Depending on the situation, our solution may include replacement of defective products, a credit for future orders, or a partial/full refund. We address each case fairly and with the aim of maintaining a trusted partnership.

Our Principle:

We operate our business with integrity and transparency. Your trust is our most valuable asset, and we are dedicated to upholding it through honest communication and reliable service.

For all warranty claims or inquiries, please contact us at:
sales@kuuleeglassbottle.com Whatsapp: +8613433629300